Privacy policy

Privacy Policy

Last updated: August 2026

Hydraone operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hydraone is a subsidiary/brand of MagicPic and is operated by MISHAB K V. Hydraone is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment-related information and transaction details. Payments may be processed through third-party payment providers.
  • Account information including your username, password, preferences, and settings if you create an account.
  • Transaction information including products you view, add to your cart, purchase, return, exchange, or cancel.
  • Communications including information you provide when contacting customer support.
  • Device information including information about your device, browser, network connection, IP address, and other identifiers.
  • Usage information including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information.
  • Automatically through the Services when you browse or interact with our website, including through cookies and similar technologies.
  • From our service providers when they provide technology, payment, shipping, analytics, customer support, or other services on our behalf.
  • From partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide and improve the Services. This includes processing orders and payments, fulfilling purchases, arranging shipping, processing returns and refunds, managing accounts, providing customer support, and improving your shopping experience.
  • Marketing and advertising. Where permitted by applicable law and according to your preferences, we may use information to send promotional communications or show relevant advertisements.
  • Security and fraud prevention. We may use information to authenticate accounts, detect fraudulent or unauthorized activity, protect our customers, and maintain the security of our Services.
  • Communicating with you. We may use your information to respond to enquiries, provide customer support, send order updates, and maintain our business relationship with you.
  • Legal purposes. We may use information to comply with applicable laws, respond to valid legal requests, enforce our policies, and protect our rights and the rights of our customers.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to applicable law and this Privacy Policy.

  • Shopify and service providers that support our website, payments, analytics, customer support, cloud storage, fulfillment, and shipping.
  • Payment providers to process and verify transactions.
  • Shipping and logistics partners to deliver your orders.
  • Business and marketing partners where permitted by applicable law.
  • Third parties when you request or authorize us to share information.
  • Our affiliates or related business entities.
  • Government authorities, legal advisers, or other parties where required by law or necessary to protect our rights or the security of the Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through our website may be transmitted to and processed by Shopify and third-party service providers, including providers that may operate in countries other than your own.

To learn more about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn about privacy choices and rights that may be available to you.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing and advertising activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms. These websites are not controlled by Hydraone.

We recommend reviewing the privacy policies and terms of any third-party websites you visit. Hydraone is not responsible for the privacy, security, content, or practices of third-party websites.

Children's Data

The Services are not intended to be used by children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us using the details below so that we can review the matter and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, fulfil transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce applicable agreements and policies.

Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including:

  • Right to Access information we hold about you.
  • Right to Correction of inaccurate personal information.
  • Right to Deletion of personal information in applicable circumstances.
  • Right to Data Portability where applicable.
  • Right to Manage Marketing Communications by unsubscribing from promotional emails.

You may contact us using the information provided below to make a privacy-related request. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Communications

If you subscribe to our promotional communications, we may send you information about products, offers, promotions, and other Hydraone updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails or by contacting us.

We may continue to send necessary non-promotional communications, such as order confirmations, shipping updates, account notifications, and important service information.

WhatsApp Communications

If you contact Hydraone through WhatsApp, the information you provide may be used to respond to your enquiry, provide customer support, assist with your order, or handle related requests.

WhatsApp communications are also subject to WhatsApp's own terms and privacy policies.

Complaints

If you have concerns about how we handle your personal information, please contact us using the information provided below.

For formal consumer complaints, you may also contact our designated grievance contact using the details provided on our Contact Information page.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process or store information outside India.

Where personal information is transferred to another country, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

Any updated version will be published on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to make a privacy-related request, please contact us:

Hydraone
Parent Business: MagicPic
Merchant Legal Entity Name: MISHAB K V

Registered Address:
Valappilthodi, Cherumuttam,
Malappuram, Kerala – 673637, India

Email:
support@hydraone.store

WhatsApp Customer Support:
+91 99161 26660

Telephone:
+91 9446090075

Related Policies

Terms & Conditions
Refund & Return Policy
Cancellation Policy
Contact Information