Refund & Return Policy

Last Updated: June 2026

At Hydraone, we take care to ensure that every order reaches you in proper condition. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. When Can You Request a Return?

Please contact us within 48 hours of delivery if you receive:

• A product different from what you ordered
• A product damaged during transit
• A product with a manufacturing defect
• A package with missing items

Requests received after the specified period may not be eligible for return or replacement.

2. What We Need From You

To help us review your request quickly, please provide:

• Your Order Number
• Clear photographs of the product and packaging
• Clear photographs showing the issue
• An unboxing video, where available

An unboxing video is strongly recommended as it helps us verify transit-related damage or missing items.

3. Items Not Eligible for Return

Returns are generally not accepted for:

• Products that have been used
• Opened car perfume products
• Products damaged due to misuse or improper handling
• Products returned without their original packaging
• Products purchased during clearance or final-sale promotions

4. Return Review Process

Once we receive your return request, our team will review the information and determine whether the product qualifies for a return, replacement, or refund.

If a return is approved, you may be required to send the product back for inspection.

The returned product must be in the condition required under this policy.

5. Refunds

Once an approved returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved, the amount will be credited to the original payment method.

Refunds generally take 5–10 business days to reflect, depending on your bank or payment provider.

6. Replacement

For products that arrive damaged, defective, or incorrect, Hydraone may offer a replacement where the product is available.

If a replacement is unavailable, an eligible refund may be provided.

7. Shipping Charges

Original shipping charges are generally non-refundable.

However, where the return is confirmed to have resulted from an error on our part—such as an incorrect product being dispatched—Hydraone may provide an appropriate resolution.

8. Contact Us

For return or refund assistance, contact us with your Order Number:

Email: support@hydraone.store
Website: hydraone.store