Refund & Return Policy

Last Updated: June 2026

Returns

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process a return request, customers must provide:

• Order Number
• Clear photographs of the product
• Unboxing video showing the issue (recommended)

Eligible Return Conditions

• Wrong product delivered
• Product damaged during transit
• Manufacturing defect
• Missing items in the package

Non-Returnable Items

• Used products
• Opened car perfume products
• Products damaged due to misuse
• Items returned without original packaging
• Products purchased during clearance sales

Refund Process

Once the returned product is received and inspected, Hydraone will notify you regarding approval or rejection of the refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Replacement Policy

For damaged or defective products, Hydraone may provide a replacement instead of a refund depending on product availability.

Shipping Charges

Shipping charges are non-refundable unless the return is due to an error on our part.

Contact Us

Email: support@hydraone.store
Website: https://hydraone.store